Privacy Policy

We are committed to keeping the data & information of our customers and site visitors safe and secure. We will never sell any of your personal data to any third party.

The data controller (company responsible for your privacy) is Dovetail.

How We Use Your Information

Dovetail collects the following information in order to improve the user experience:

INFORMATION HOW WE USE IT
Name Your name is used in order to provide you with your account creation in order to properly identify each user.

 

It is also used to prevent and detect fraud against you or Dovetail.
Address Your address is used for billing purposes.

 

It is also used to prevent and detect fraud against you or Dovetail.
Phone Number Your phone number is used to contact you to provide you with support, resolve any billing issues and follow up on contact requests.
Company Your company name is used to better identify your needs from a sales perspective as well as for billing purposes.
Email Your email is used to send you account and transactional information.

 

Your email may also be used to send you our latest products, services, promotions as well as educational material to help you take full advantage of the software.
Payment Information Your payment information is used for order payments as well as to issue refunds.

 

It is also used to prevent and detect fraud against you or Dovetail.
Contact History Your contact history with us is used to better provide customer service and support.
Purchase History Your purchase history is stored in order for us to properly deliver our service.

 

Information Sharing

We do not sell any of your personal information to third parties. However, we do share certain information that is essential to provide our services to you.

  • Payment Processors: We share your payment information with payment processors in order to properly and securely bill you for your orders.
  • Professional Service Providers: We may share your information with professional service providers such as marketing agencies who we hire to help us improve our website or advertising efforts.

 

Newsletters

If you have given us permission, we will send you marketing newsletters via email. You can unsubscribe from our mailing list at any time by hitting ‘unsubscribe’ in any email or by contacting us https://dovetail.co/contact-us/.

Unsubscribing to our newsletter will not stop any service emails (order confirmations and service updates)

Advertising

Dovetail Engages in online advertising efforts across the internet in order to keep you up to date on our latest features and promotions. You may see these ads on other websites and apps. We use a number of beacons such as cookies, remarketing tags and pixels.

You may be targeted based on previously having visited the Dovetail website.

The Right to Your Information

All visitors have the following rights when it comes to the information collected by Dovetail:

  • The right to request correction or deletion of your information
  • The right to request that we stop collecting your data
  • The right to access or transfer your information

 

Cookies

We use cookies on site for a number of different functions.

Site Functionality Cookies – These cookies are used in order to ensure our site works properly.

Analytics Cookies – These cookies are used to track and analyse user interaction with our site in order to improve the overall user experience.

Location Cookies – These are used in order to save customer preferences such as currency and language of our website.

Advertising Cookies – These cookies are used in order to determine which services users view in order to show them relevant ads when browsing other websites.

Changes

Our privacy policy may change over time. If any major changes are undertaken we will notify you via email and the Dovetail website.

For more information on our privacy policy feel free to contact us: https://dovetail.co/contact-us/

Dovetail
info@dovetail.co