The last decade has seen many dentists adopting electronic dental record (EDR) and practice management systems to keep their practices running smoothly. Dental software itself has evolved to meet changing needs and legal requirements. But unfortunately, not all practices see the benefits promised by their vendors. In fact, a recent survey of 17,000 physicians found that nearly 17% are unsatisfied with their current software and will change it by the end of 2013 .
There are quite a few reasons why doctors want to switch dental software vendors and if you are experiencing any of the following symptoms, maybe it is time for you to change as well.
1. Implementation hardships
Your EDR and practice management systems implementation is delayed time and again. By the time you are halfway through, the entire budget has been consumed and completing it will take another sizeable investment that you had not planned for. Meanwhile your staff may be stuck juggling two systems at once since some charts are in paper format while new patient data is already in the system.
2. Usability issues
You might have done your research thoroughly before buying the software, but navigation or design problems usually show themselves only when you actively start using the program. You and your staff take too much time entering data and trying to retrieve information from a cumbersome application. Processes take too many clicks to complete and every click opens multiple windows forcing users to constantly switch between them.
3. Non-existent support
The EDR and practice management vendor is no help at all when it comes to answering questions. Calls might go unanswered or the support agents don’t really understand the problems. Promises to train employees go unfulfilled and bug reports are never followed up. You have no one to turn to when the system breaks down in the middle of a busy day and employees frantically try to find paper records in a bid to placate angry patients.
4. Decreased productivity
The one size fits all approach of most dental software does not necessarily fit into your practice workflows. It has actually created more work for everyone and you are constantly working late hours just to keep up. Not only have the expected benefits failed to materialize, the unintuitive system cuts employee productivity leading to a stressed environment for staff and patients.
Many dentists spend months or even years trying to adapt to a new dental software because of the resources already spent on it. But in some situations, it is better to cut your losses and look for solutions that can better serve your needs.
An intuitive solution for your practice
With Dovetail’s cloud-based products, you, your staff and collaborators have access to the information you need wherever and whenever you need it. Our cloud-based EDR (Electronic Dental Record) and clinical solution provides you with an easy way of accessing and entering patient information, completing exams, developing treatment plans and producing progress notes weather you are in your clinic or on the go – all from your mobile tablet or from any platform that has a web browser. No local servers, downloads, updates, backups or maintenance required. Our applications and data are hosted on a HIPAA compliant infrastructure, so you know you are in safe hands! Susbcribe to a live demo to see Dovetail in action!