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Remedying a Bad Review – A Case Study

No business likes getting a bad review. However, negative reviews are inevitable as no business is going to get everything right all the time. As a dentist, you pride yourself on providing the best services for patients. But sooner or later, you will get a one star or two star review. As a practice owner, reading a bad review can hurt. You might…

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Have you Differentiated your Dental Practice Enough?

Do you know what makes your clinic different from the practice down the street? It is a long-held belief in dentistry that clinical proficiency is the key – and only – ingredient for a successful practice.  Many people think that the essential difference between any two dental clinics is the quality of work they do and the price they charge. In…

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Building your Reputation as a Dental Clinic

Most practice owners focus on the clinical side of dentistry but often to the detriment of other facets of the practice. Top rank professionals are commonly engaged to offer state of the art dental procedures which get administered via teams that genuinely care about patient oral health, but, only a small amount of thought goes into reputation…

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How to Retain your Dental Patients

Dental practices pour all their energies into attracting new clients. New patients are essential if you want your practice to grow. But you should not forget the next step in the process i.e. retaining patients. A constant stream of new patients won’t be very useful if they don’t come back. These patients are also less likely to accept treatments…

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Being a Dentist and a Business Owner – A Fine Line

Owning your own practice might be a dream come true for dental students but balancing the responsibilities of being a dentist and a successful business owner is no easy task. A business owner has to oversee many functions including customer service, accounting, marketing, payroll, sales and many more. As a dentist with your own practice, you need…

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How an EDR System can Speed up your Practice

Adopting an EDR system is no longer optional for many practices. Electronic health record keeping systems are becoming mandatory – you need one if you hope to comply with regulations, keep up with demands from third party payers or even improve patient outcomes. If you are not already using an EDR, your clinic is probably in the process of…

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Here’s How Insurance Affects Dental Treatment

One of the most common complaints we hear in the dental clinic is this: ‘The patient only wants what the insurance covers!’ Time and again we suggest specific treatments only to hear a negative reply from the patient. How often have you had to change the proposed plan to make sure the insurance covers it, rather than considering what’s best for…

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Do you have too many Managers in your Dental Office?

Many dental practices start out as a small clinic and gradually grow bigger. As your team becomes larger and you have more patients, you might want to hire a manager (or two). But how many is enough? Some clinics have 3 or 4 managers, even when the actual staff count is less than 25. Some people assume managers are inevitable beyond a certain…

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How to Deal with Late Dental Patients

Scheduling is an essential part of every dental clinic. The goal is to have an efficient schedule where everything runs on time and no one is late. You see your patients as scheduled and use your resources (practice rooms, staff

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How to Follow up with Patients without Being Obtrusive

The dental industry – as well as healthcare as a whole – is different from other businesses in many ways. One characteristic that stands out is that unlike many other products and services, most people don’t exactly want what you’re

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