Inactive patients – every dental practice has them. The cliché “out of sight, out of mind” is quite appropriate when it comes to dental patients. Most people don’t get excited by a visit to the dentist, even though it’s necessary to maintain good oral health. So if they haven’t seen or heard from you in a while, it’s easy for patients to become…
The healthcare industry has been in turmoil for a few years. Changes in technology and legislation have affected providers all over the country. The Affordable Care Act has made it possible for millions of uninsured people to gain healthcare access at reasonable rates. But recent efforts to repeal the bill have sparked a lot of uncertainty and…
Computers and software have made their way into the doctor’s office. Today you’ll be hard-pressed to find a dental practice that does not use computers in some manner. Federal incentive programs and the need for tools to handle increased documentation
Like every other business, dental practices are constantly striving to improve and grow. Profits are not the only yardstick for measuring growth. Gross revenue, patient volume and other metrics are equally valuable. Some clinics like to focus on one particular
Branding is everywhere in the business world, so much so that even individuals are advised to build their personal brand. But what exactly is branding and how does it apply to your clinic? A brand is something that uniquely identifies
There is plenty of good advice out there on how to hire great dental employees. But what happens once you have them? Practice owners don’t often think about retaining the people they have hired. Sometimes getting your staff to stay
EHRs have long since become a necessity for providers. Some practices see significant benefits, streamlined operations and improved productivity for users. Others blame their EHRs for deteriorating patient relationships and inconveniencing the same people who use them daily. What is
Clinical skills, expertise and experience are not the only criteria for a successful dental practice. As a practice owner, you have to show business acumen in various areas such as finance, marketing, human resources and so on. You can give
Over the last decade, the focus on customer or patient experience has increased greatly. Many dental practices are rethinking the patient experience and introducing new tools like portals to make life easier for clients. Focusing on patient experience is a
Salary negotiations can be a tricky affair and they’re often the least liked part of the hiring process. Most people are not very comfortable or even good at negotiation. Candidates and hiring managers have their own constraints within which they
