Correcting a Bad Review Online – Part III

As a dentist and practice owner, you will run into criticism sooner or later. Before the proliferation of social media, dissatisfied customers didn’t have a lot of venues to vent their frustration. But thanks to the Internet, unhappy clients can reach thousands of people to describe their bad experiences.

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Correcting a Bad Review Online Part II

In today’s digital world of social media and online reviews, getting a bad review could very well be the death knell for a business. While a single bad review by a customer shouldn’t cause any issues, a string of several in a row can put off potential clients. After all, why would anyone want to go to a dentist with only 2 stars when some other…

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Building your Reputation as a Dental Clinic

Most practice owners focus on the clinical side of dentistry but often to the detriment of other facets of the practice. Top rank professionals are commonly engaged to offer state of the art dental procedures which get administered via teams that genuinely care about patient oral health, but, only a small amount of thought goes into reputation…

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How to Follow up with Patients without Being Obtrusive

The dental industry – as well as healthcare as a whole – is different from other businesses in many ways. One characteristic that stands out is that unlike many other products and services, most people don’t exactly want what you’re

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Do you Get Feedback from your Dental Patients?

The new year brings a lot more than a new calendar. It is a time of resolutions for the future and taking stock of the past. It’s a good time for dental practices to go over the past year and

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