Most practice owners focus on the clinical side of dentistry but often to the detriment of other facets of the practice. Top rank professionals are commonly engaged to offer state of the art dental procedures which get administered via teams that genuinely care about patient oral health, but, only a small amount of thought goes into reputation…

Dental practices pour all their energies into attracting new clients. New patients are essential if you want your practice to grow. But you should not forget the next step in the process i.e. retaining patients. A constant stream of new patients won’t be very useful if they don’t come back. These patients are also less likely to accept treatments…

Some people assume that EDRs are nothing more than computerized versions of paper records. Nothing could be further from the truth. Even at first glance, it becomes apparent that EDRs offer a multitude of benefits – you can access them from anywhere, anytime. You can replace all the filing cabinets in your clinic with a few computers and even…

Inactive patients – every dental practice has them. The cliché “out of sight, out of mind” is quite appropriate when it comes to dental patients. Most people don’t get excited by a visit to the dentist, even though it’s necessary to maintain good oral health. So if they haven’t seen or heard from you in a while, it’s easy for patients to become…

Owning your own practice might be a dream come true for dental students but balancing the responsibilities of being a dentist and a successful business owner is no easy task. A business owner has to oversee many functions including customer service, accounting, marketing, payroll, sales and many more. As a dentist with your own practice, you need…

Adopting an EDR system is no longer optional for many practices. Electronic health record keeping systems are becoming mandatory – you need one if you hope to comply with regulations, keep up with demands from third party payers or even improve patient outcomes. If you are not already using an EDR, your clinic is probably in the process of…

EDRs have changed a lot of workflows and processes in dental practices. Whether you like EDRs or not, you have to acknowledge one thing – they’ve made notes legible! Healthcare professionals are notorious for illegible handwriting but it looks like EDRs have finally solved legibility issues. Note Bloat

One of the most common complaints we hear in the dental clinic is this: ‘The patient only wants what the insurance covers!’ Time and again we suggest specific treatments only to hear a negative reply from the patient. How often have you had to change the proposed plan to make sure the insurance covers it, rather than considering what’s best for…

Many dental practices start out as a small clinic and gradually grow bigger. As your team becomes larger and you have more patients, you might want to hire a manager (or two). But how many is enough? Some clinics have 3 or 4 managers, even when the actual staff count is less than 25. Some people assume managers are inevitable beyond a certain…

It feels like every morning there’s a new case of sexual harassment or misconduct in the news. It might have started out in Hollywood but now we hear of such incidents everywhere. So what about healthcare? Whether you hear about it or not, sexual harassment happens in the dental industry too. Before we talk about how to handle harassment in your…